Frequently Asked Questions.
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A. Go to the contact page on our tool bar and select Contact Us. Send us an email and
we will be happy to email it to you in a PDF format. For tent prices, please visit our
Tents page, try to provide as much information as possible and we will get you a
quote. Or you can call us at 860-442-4575.
Q. Do I have to wash my linen when I am done using it?
A. No, we have a top notch cleaning company that launders our linens. We do ask that
you shake food, debris, and confetti out of it before sending it back.
Q. Do you set up tables and chairs?
A. For an extra charge we will set up your table and chairs. When we deliver your
items, our delivery charge includes us putting your goods under the tent/room,
stacked. We expect that you break the items down to the same condition they were in
when delivered.
Q. How soon in advance do I need to order items?
A. We request 7-10 days minimum for linens. As for tents, sooner is always better.
When you are ready to order, we require a 50% deposit to lock in your order. Deposits
are refundable up to 30 days prior to the event.
Q. I don't know if a tent will fit in my yard. Can you come measure it?
A. Of course we can. Call the office to make an appointment for one of our tent leaders
to measure and assess your needs. There is no charge.
Q. What are your delivery times? When can I expect my delivery?
A. Our standard delivery times are Monday through Friday 8:30am-5pm, Saturday
8:30am-5pm. We do offer after hours and Sunday delivery at an additional charge. To
better plan your day, you can call us the day prior to delivery to find out a 4 hour
window frame. They are generally 8:30am-12:30pm and 1pm-5pm. We do our best to
make it to you on time. If we do run into a problem and are going to be late, we will call
you and let you know as soon as possible. Please make sure to leave us your cell
phone number.
Q. What do you require to rent items?
A. We require a valid driver's licence, phone number, and local address. When renting
we require either a valid credit card or a cash deposit.
Q. What is the 10% Damage Waiver Charge on my contract?
A. It is not insurance. Damage waiver charge is a charge to cover the renter against
the liability of accidental breakage or damage to the rented merchandise. Damage
waiver does not cover the renter for missing or stolen merchandise, nor incidents of
gross negligence; the renter is liable for payment in full for such merchandise. Damage
waiver is not a refundable charge, nor is it optional.
Q. How do I get my plates out of the racks? And back in?
A. Our plates must be snug in the racks to avoid damage in transport. The trick to
getting them out is to have the rack vertical and pull the plates out like they were a
dresser drawer, horizontally. Likewise for putting them back in, make sure they are
rinsed and clean of food debris.
Q. What does delivery cost?
A. Depends on the town. The prices vary by distance from New London. Additional
charges may apply for Sunday and after/before business hour deliveries.
Q. When do I have to finalize my numbers for dish and linen orders?
A. We request all dish order changes be made no less than 48 hours prior to delivery.
We do our best to have your order picked and ready at least the day prior to delivery.
For linens, we request final numbers one week prior to the event.
Q. Do we have to wash our plates and silverware before we return it?
A. It does not have to be washed, but we do ask that you scrape the food off and rinse
them. Cake frosting is similar to cement after a day or so, so if you can just give it a
quick rinse and re-rack it.
Q. I don't see what I'm looking for on your website. Can you get it for me?
A. We do our best to provide a full line of rental items. If you are looking for something
in particular that you don't see on our website, please email or call us. There are many
items that have not been posted on our site yet. We will do what ever we can to get
you what your looking for.
Q. I need a tent for 150 people for my wedding. What size tent do I need?
A. Just knowing your guest count is a very vague request. Please visit our Tents page
and try to provide us with more information. We have to figure in everything that is
going under your tent, to assure proper square footage. There is no cookie cutter
formula to suit everyone's needs, we provide tent layout's for you to custom organize
your party.